Home Game Guides How To Report A Bug or Top Up Issue in Genshin Impact

How To Report A Bug or Top Up Issue in Genshin Impact

How To Report A Bug or Top Up Issue in Genshin Impact

Genshin Impact is a free to play gacha-based role-playing game that pin’s there hope on microtransactions – when it comes to generating revenue. And, being one of the most sought-after games of the year 2020, Genshin Impact offers a large open world with a plethora of content including – story quests, treasures, domains, dungeons, world bosses, and much more.

Despite not being a typical Triple-A role-playing videogame title, Genshin Impact far surpasses some of the big releases like the recent release of Cyberpunk 2077(broken on current-gen consoles).

Related | Genshin Impact Ganyu Banner Release Date and Time, How To Get Ganyu

Bugs and other issues in large scale videogame titles is something that no one can avoid completely, especially, when everyone is working from home due to COVID 19. So, the best thing the gaming community – And in our case, the Genshin Impact community can do is report any issues they face in-game to the developers.

Genshin Impact co-op guide

With the past few updates, we have seen the developers respond to community-made requests. Whether we talk about Keqing and Mona elemental attacks fix, Raise in Resins, the underwhelming Elemental Crucible event, etc, the developers have fixed or tried to resolved or add whatever the community had wished for.

Related | How To Get Free Primogems In Genshin Impact

While reporting an issue in Genshin Impact is alike any other game, still, for new players reporting a top-up issue or any other can become a daunting task. So, to help them we have prepared a step-by-step guide on – How To Report A Bug or Top Up Issue in Genshin Impact?.

Other Important Guides on Genshin Impact

How to Report Top Up Issue or Bugs in Genshin Impact

Here are the simple steps that players need to follow to report any issue or bugs in Genshin Impact.

Step 1.) Open Genshin Impact.

Step 2.) Click on the Paimon Icon to open game’s main menu.

Step 3.) At the bottom you can find Feedback, click on it.

Reporting issue in Genshin Impact

Step 4.) A new window in your default browser will open up with different Genshin Impact report options.

Step 5.) Choose a suitable option and report the issue.

Players can also suggest new features and other game related mechanics or items using the report/feedback feature.

Genshin Impact is a free to play gacha-based role-playing game currently available on PC, PS4, Android, and iOS.

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About the author

Hritwik Raj

4656 POSTS
Hritwik is a guides writer who has been writing about video games for almost a decade. He is a Computer Science graduate who has always been into gaming. Most of the time, you will find him covering News and Guides for various publications. And when he is not working, you will find him fighting with his friends about how good of a gamer he is. His favorite games include Fallout 76, Borderlands 2, Call of Duty, Apex Legends, Destiny 2, Souls series, Genshin Impact, and The Last of Us.


How To Report A Bug or Top Up Issue in Genshin Impact


  1. Hello! I know this sounds weird but ive wished 147 times on the limited banner but didn’t get a single 5 star i know my calculations is right, pls mihoyo give me a five star! Fix this bug

  2. the 3 part puzzle to obtain an electroculus has a bug. For the bow (adjust with electro) i have already aligned them yet i am unable to obtain the chest & electro seelie.

    • Hi Canon, if you can give more specific info(like the island name, landmark, etc) about the Electroculus you are talking about, then we can help. And, if it really is a bug, then you can go to the feedback section of the game and report it. However, we have collected all present Electroculus, we didn’t encounter any bugs.

  3. I found a visual bug in the “a teapot to call home” quest where he doesn’t stop pointing after she looses the hairpins and I thought it was kinda hilarious. And I couldn’t find the option to report it in the feedback section so I thought id say something here.

  4. A bug relating to Relay puzzle in Suigetsu pool. I am solving it for hours and still can’t connect the relay. There are instances that the electroseelie isn’t connecting on the relay stones. I have a video. How can I send it?

  5. I’ve been trying to do the electro totem puzzle in Suigetsu pool (on Watatsumi Island) for I don’t even know how long. But no matter what I do I can’t get the arrow to unlock. I’ve watched multiple youtube tutorials on how to do it, and I follow them step by step so I know I’m doing it right, but nothing happens. I have no idea how to fix this and it’s really frustrating me.

  6. For the Necessary Procedures world quest there is a part where I have to talk to Clerk Zhao and she’s just not there. Like there’s a guy there who’s supposed to be talking to her and the quest shows the location that she there but shes not. It’s set as daytime and everything and everythings set up as if shes supposed to be there but she just isn’t. The whole like bug thingy I’m supposed to go to doesnt reply to it so idk what to do, and it also won’t let me play coop cause of the quest

  7. I can’t even get the game to open. It loads up to a black screen with my in game mouse cursor and music playing. I can move the cursor but the screen remains black. How do I report this if I can’t even get in. I’ve played before so why is this happening


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