Free Fire Customer Care and Report Center screengrab

Garena Free Fire Report Center: How to retain banned account?

Free Fire players often encounter transaction errors, bugs, and glitches that hinder their experience during gameplay. In order to resolve such issues, Garena, the developers of the game, have set up a report centre through which players can contact their customer support.

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Additionally, sometimes players are punished with a false ban, or the account is temporarily disabled. In such a case, Free Fire gamers can appeal their ban to Free Fire Report Center to retain their banned account.

Related: How to change server/region in Free Fire

Here’s how one can contact Free Fire customer support to get their issues resolved.

Steps to contact Free Fire Report Center

Step 1: Visit Free Fire help center by clicking here.

Step 2: Click on the Submit Request button located on the top right corner of the home page.

Image: Garena

Step 3: Select your Region on the next page.

Step 4: Enter your details in the given form including Free Fire ID, E-Mail address, Issue Type etc.

Image: Garena

Step 5: Next, check the Agree to Privacy Policy option in the bottom.

Step 6: Finally, hit the Submit button after confirming all the details.

Image: Garena

After lodging a complaint, you will receive a confirmation mail within a few hours. If the request is properly submitted, the Garena report center will resolve the issue within 48 hours.

Besides this, we strongly recommend everyone to link their Guest account to Facebook ID. This is because it’s next to impossible to recover a Free Fire account that is not linked with any social media service. In this situation, even customer support might not assist you in recovering the lost account.


Related: How to download Garena Free Fire on PC

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50 Comments

Garena Free Fire Report Center: How to retain banned account?

50 COMMENTS

  1. Gardens mene AJ subhe top_up kiatha lekin muje nahi milage double dimone kaklya Mera UID 2223024892 RS400

    Dimone 1140
    Your player
    Gudul1704494

  2. I have bought 100 diamond ek times in this game out of which balance has also been deducted from my bank account but diamond is not received yet

    • My free fire id suspended main location hack use kiya tha please recovery my id.
      আলুরচপ+5টাকা my id.691248018
      Please unban my id.

  3. Dear Garina,
    I have been playing Free fire for the last 3 years. My account has been suspended. I’m sorry if your rules of conduct were intentionally or unintentionally violated by me.

    NAME – SK LUCK
    LV – 65
    ID -478513527

    This is my humble to the Garena team to lift therequest ban on my account

  4. Please gareena im not use tha hake my frents yous tha hake im not plying next time together pls give my id 1759071034 this my i d number Name O2 Rifnas. my own account this im plying 3yers free fire please gareena give me 1 chance please please please please please please please please please please please please please please please please please please please please

  5. Op Gamer
    Retweeted your reply
    I did nothing wrong and I’m sure I followed your rules of conduct and you suspended my account for no valid reason. Please return my account as soon as possible.

    My character ID. (779891784

    • HELLO
      DEAR GARENA TEAM
      MY FREE FIRE ID IS BAN YESTERDAY AM JUST USING BRD PARTY APP FOR HEADSHOT FOR FUN I DIDN’T KNOW IT IS THE REASON OF ID BAN 1 APOLOGISE TO GARENA AND I PROMISE IT WILL NEVER HAPPENED AGAIN IN FUTURE AEEE 1 AM SORRY 1 BREAK THE POLICY AND REGULATIONS 1 AM REALLY SORRY PLEASE GARENA TEAM I AM WAITING YOUR REPLY
      uid – 1800203924
      Level – 69
      Game Name – GMP Sanat tm
      Used of character – Skyler in my game

  6. Hello,
    TEAM FREE FIRE INDIA,
    My ID Was suspended When I Was Playing The Game,I Haven’t Done
    Anything Wrong And I Am Sure That I Have Followed Your Rules Oof
    ConductAnd I Am Sure That By Mistake You Have Suspended My
    Account For No Valid Reason, you can check my KD, headshot rate
    I’m a normal player, please check once my account.
    This is my Humble Request to Free Fire Team To Unban My Account.
    Player Name Sm
    ID
    928124584

  7. I can’t top up my ID well. Please have some bundles in my mailbox and some songs in my ID.I can’t do good news. I play with the girl if the membership girls offer sweet dreams.I play with girl characters in my inbox some diamonds and some song sk and some girls bundle gift me please my request remains.my id name riya gaming
    My UID_ 1966930002

  8. Hello,

    TEAM FREE FIRE INDIA,

    My ID Was suspended When I Was Playing The Game, I Haven’t Done Anything Wrong And I Am Sure That I have Followed Your Rules Of
    Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, This Si My Humble Request to Free Fire Team to Unban My Account.

    Playar Name:-Night Gaming
    ID:-2509333078

  9. Hello,
    TEAM FREE FIRE INDIA,
    My ID Was suspended When I Was Playing The Game,I Haven’t Done
    Anything Wrong And I Am Sure That I Have Followed Your Rules Oof
    ConductAnd I Am Sure That By Mistake You Have Suspended My
    Account For No Valid Reason, you can check my KD, headshot rate
    I’m a normal player, please check once my account.
    This is my Humble Request to Free Fire Team To Unban My Account.
    Player Name,~Mood√off*
    ID
    2256299738

  10. Hello,
    TEAM FREE FIRE INDIA,
    My ID Was suspended When I Was Playing The Game,I Haven’t Done
    Anything Wrong And I Am Sure That I Have Followed Your Rules Oof
    ConductAnd I Am Sure That By Mistake You Have Suspended My
    Account For No Valid Reason, you can check my KD, headshot rate
    I’m a normal player, please check once my account.
    This is my Humble Request to Free Fire Team To Unban My Account.
    Player Name(~Mood√√off*2)
    ID
    2256299738

  11. Hello,
    TEAM FREE FIRE INDIA,
    My ID Was suspended When I Was Playing The Game,I Haven’t Done
    Anything Wrong And I Am Sure That I Have Followed Your Rules Oof
    ConductAnd I Am Sure That By Mistake You Have Suspended My
    Account For No Valid Reason, you can check my KD, headshot rate
    I’m a normal player, please check once my account.
    This is my Humble Request to Free Fire Team To Unban My Account.
    Player Name(꧁༺RJSunil༻꧂)
    ID.1596797153

  12. Dear team freefire
    I have been playing freefire for a long time n my account has been banned in sorry I have break the rule n please unbanned my accaount

  13. My free fire account is nit opening I don’t know what happened. I think there are aimbot script no drag auto headshot file on my account. Please solve my account problem. And please return my account I hope my account is unband Thank you Game uid -998724201

    • My free fire account is nit opening I don’t know what happened. I think there are aimbot script no drag auto headshot file on my account. Please solve my account problem. And please return my account I hope my account is unband Thank you Game uid -998724201

  14. Re: Hello Dear Garena free fire team,? Sir, don’t suspend my account, I made a mistake, there will be no mistake again and I will follow all the rules…
    My uid 795584456
    My game name GP केला खाले
    Thank you so much.

  15. Hello ser meri id susband ho gyi h mene glti ki thi pliz maf kr do or meri id ritan kr do ya mana jitne pase us pe lgae the vo vaps kr do nhi to me jinhi pauga my uid 2361190560

  16. HELLO
    DEAR GARENA TEAM
    MY FREE FIRE ID IS BAN YESTERDAY AM JUST USING BRD PARTY APP FOR HEADSHOT FOR FUN I DIDN’T KNOW IT IS THE REASON OF ID BAN 1 APOLOGISE TO GARENA AND I PROMISE IT WILL NEVER HAPPENED AGAIN IN FUTURE AEEE 1 AM SORRY 1 BREAK THE POLICY AND REGULATIONS 1 AM REALLY SORRY PLEASE GARENA TEAM I AM WAITING YOUR REPLY
    uid – 2520479638
    Level – 65
    Game Name – GMP Sanat tm
    Used of character – Skyler in my game

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