Home Game Guides BGMI customer care: How to retain banned account?

BGMI customer care: How to retain banned account?

BGMI customer care: How to retain banned account?
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BGMI players often encounter transaction errors, bugs, and glitches that hinder their experience during gameplay. In order to resolve such issues, Krafton, the developers of the game, have hired a customer care staff.

Additionally, sometimes players are punished with a false ban, or the account is temporarily disabled. In such a case, BGMI gamers can appeal their ban to BGMI customer care to retain their banned account.

Here’s how one can contact BGMI customer support to get their issues resolved.

Steps to contact BGMI customer care

Step 1: Visit BGMI support by clicking here.

Step 2: Click on the Contact Us button located in the top right corner.

BGMI customer care
BGMI customer care

Step 3: Enter your Email address along with the platform.

Step 4: Select ‘account management‘ in the next box.

Step 5: Choose ‘unban request‘ in the fourth field.

BGMI Unban ID request
BGMI Unban ID request

Step 6: Finally, hit the Submit button after confirming all the details.

After lodging a complaint, you will receive a confirmation mail within a few hours. However, it’s essential to learn about the reasons which can get you banned from playing BGMI.

  • Use any cheating tools in the game.
  • Using any unauthorized 3rd-party program to log into the game that results in changing the client file data.
  • Any changes of client file data illegally, for example: Remove the grass or change the grass models in-game.
  • Use an unofficial game client to play the game.
  • Fraudulent players in the game or promote illegal information or websites may cause players to lose their accounts or lose money.
  • Team games with cheating teammates multiple times.
  • Use any unauthorized payment channel to recharge UC.
  • Team up with players in other team.

Moreover, playing on a cracked or a modded BGMI version will lead to your account being banned. So make sure you’re not violating any of the rules and playing on the official Google Play Store version.

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About the author

Tarun Sayal

1562 POSTS


BGMI customer care: How to retain banned account?


  1. Sir I am playing BGMI for a long time and you have banned my id. I want to
    know why you have banned my ID. I am not at fault then why did you ban my
    id sir return my id to me sir please unban my id please request me please
    return my I’d number 5501935215 and id name saan m24 I’d ban date 16 .
    october time 11.23.meet unban or my I’d please

  2. Hii Krafton*

    *I am a Battle Ground Mobile India player My account has been accidentally
    band. I have not used any third party application. Why was my account band?
    I am talking to Battle Ground Mobile India Team The account was brought to
    me very soon *

    *Some details of my account that I am sharing with you: *

    *My BattleGround Mobile India Character ID_5855068789*


    *My BattleGround Mobile India Character Name -Raaz Singh Rajput*


    *All I knew was that BattleGround Mobile India would ban me from using
    these things but I would not use any third party application on my account
    . I’m currently sharing with you some screenshots of the issues I see while
    logging into my account.

    *I hope BattleGround Mobile India is a player I will definitely help me and
    recover from my account Love from India I love you Battle Ground Mobile


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