Game crashing can be so frustrating, especially when you are not sure what is making the game freeze and close down. If you are having trouble with Harry Potter: Hogwarts Mystery crashing when you are trying to play, check out our tips below to fix the issue and stop it from happening.
How to Stop Harry Potter: Hogwarts Mystery Crashing
Preventing game crashes is the responsibility of the game developer, in this case, Jam City Inc., and they do a pretty good job. Jam City ask players to report any crash issues to them via their contact email. However, sometimes the issue can persist, and there are things the player can do to stop it from happening before contacting the developers.
If Harry Potter Hogwarts Mystery has issues with crashing on start up or while saving, it usually is because the device is low on RAM. It cannot handle the relatively heavy load. The best thing to do in this case is close all other apps running on the smartphone and restart the device. If that does not fix the problem, follow these steps:
- Check for any updates for the app
- Make sure your device has the latest update
- Restart your device
- As a last resort to fix the issue, you should uninstall and reinstall the app
It is also helpful to send crash logs to the developers in case there is an ongoing issue they are not aware of and can then fix in the future. Android users can download free log collectors in the Google Play store, while Apple iPhone users can find the crash logs within the phone data as shown here.
Good luck, and remember to contact Jam City if your issue persists!
Published: Mar 3, 2022 09:50 am